Botanic Shed Terms & Conditions (Retreats and Membership)
Updated 20 February 2022
Botanic Shed Retreat Terms & Conditions
I understand that I am electronically signing my order & agreeing to the Retreat Terms and Conditions
A reference to “we” or “us” or “our”” is a reference to Foley Holdings Ltd (trading as Botanic Shed) incorporated and registered in England and Wales with company number 13006814 whose registered office is at Old Farmhouse, Weald Street, Bampton, OX18 2HW. A reference to you is a reference to you the client.
Insurance for Retreats
Holiday insurance is not included in the retreat price and we highly recommend you purchase your own holiday insurance. The unexpected can always happen and if you need to cancel your retreat you could lose your deposit or even the full cost of the retreat.
We advise all our guests to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our retreats.
Cancellation Policy for Retreats
Cancellation by you:
If you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
All cancellations must be received in writing.
Any products already purchased for your retreat will be deducted from any refund if applicable.
Cancellation by Botanic Shed:
Botanic Shed reserves the right to cancel your booking and you may be charged up to 50% of the final booking amount if you fail to fulfil the following:
Failure to provide us with written confirmation that there is no reason why you should not be attending the retreat by no later than two weeks before the commencement of your booking.
Failure to pay the balance owing in full no later than three weeks before the commencement of your booking.
Unforeseen Circumstances or Weather Conditions
In the unfortunate event that Botanic Shed is forced to cancel any retreat due to unforeseen circumstances, we will endeavour to give the guest as much prior notice as possible. In the event of cancellation by Botanic Shed due to adverse weather conditions in the local area the option will be given to transfer to an alternative date, or a full refund will be given, however, Botanic Shed will not pay for any loss regarding pre-booked flights or trains. If the guest transfers to an alternative date, once this is booked, the normal terms and conditions will apply.
Guest cancellations due to Adverse Weather conditions will be considered on an individual basis and will be determined by the local weather conditions around Botanic Shed’s retreat location. Cancellation costs as detailed above will be incurred if Botanic Shed feel that it is possible for a guest to attend.
If you decide to cancel the retreat after paying the deposit, this deposit can be transferred to another retreat or another person (to be used within a 12-month period of the original retreat booked) but cannot be refunded. An additional rescheduling fee of £50 will apply.
If you have made full payment, cancellations made 4 weeks or more before the retreat start date will receive a refund of the remaining balance of the retreat fee but none of the deposit will be returned. If you cancel less than four weeks before the start of the retreat, a 50% refund of the remaining balance will be given, but none of the deposit will be returned.
If you cancel within three weeks of the start of the retreat, no refund will be given. We strongly advise you to take out your own travel insurance in case you have to cancel through illness or other unforeseen circumstances.
Once you have received written confirmation of your booking you have a further 24-hour period to cancel and obtain a full refund. After this period the following conditions will apply:
A full refund less a 5% admin charge will be provided for all cancellations up to 90 days prior to start day of the booked retreat.
A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
A 30% refund will be provided on cancellations between 30-59 days prior to the start date of the booked retreat.
No refund will be provided on cancellations between 29-0 days prior to the start date of the booked retreat.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
If paying via instalments, due to administration an additional 3% will be charged on all stage payments.
All retreat payments are due at least three weeks before your expected date of arrival of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 21-day deadline risk forfeiting their retreat booking.
If booking within three weeks of the arrival date the full amount is due, please book via the website or email Botanic Shed to arrange payment.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
Products and additional treatments will be available on the retreat and can be paid for either by bank transfer (BACs) or in cash or credit or debit card.
If you would like to change your retreat booking more than 59 days before the start date of your booked retreat, this is possible, however this will incur a £50 administration charge per booking plus any difference in the rate of the booking (if applicable). If you are looking to change retreats less than 60 days before the start date of your booked retreat, the above cancellation policy will apply.
Payment of Optional Extras
Additional treatments or activities are subject to availability and it is recommended that these are booked prior to your stay. To book any treatments, they must be paid for in full, prior to the retreat and by BACs, credit or debit card. There is the option to pay for treatments in cash once at the retreat, but please note that priority will be given to clients who have pre-paid. Once booked additional bundles/treatments cannot be cancelled or changed. Please email Botanic Shed for full details on the optional extras available at your chosen retreat.
Payments at the Retreat
Please note that payment for any additional items at the retreat; such as treatments additional to those included in the retreat, items purchased from the shop or extra-curricular activities will be charged at full price and can be paid for by bank transfer, credit or debit card or Pound Sterling cash.
Promotions and Discounts
If you have a promotion or voucher please email for guidance on how to book your place and redeem your discount. Discounts and special offers may vary from time to time and Botanic Shed can alter these at any time.
Botanic Shed reserves the right to change any of the inclusive treatments in any package at any given time without prior notice. If for any reason a treatment has to be changed during your stay owing to staff illness, you will be offered a suitable alternative.
Travel (Flights, Trains or Hire Cars)
All transport to and from the retreat must be booked independently, although Botanic Shed can advise in choosing the travel option that would suit you best.
If you are under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Botanic Shed. Unfortunately, Botanic Shed is not suitable for those with psychiatric or deep emotional issues or those looking for counselling, as our team are not professionally qualified in these areas. In some circumstances and if the Retreat Manager feels it is necessary, we may require a letter from your GP/Specialist stating that they are happy for you to go ahead with this kind of retreat. If you are taking medication of any kind, it is advised that you consult your doctor before arrival.
Our retreat is not suitable for children under the age of 16 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. All pre-existing medical conditions, medication/treatment, allergies and intolerances MUST be disclosed at the time of booking. As well as any surgeries that have been undertaken in the past 6 months as it may not be possible for you to undertake all of the treatments included in your chosen package due to contra-indications.
Failure to notify Botanic Shed at the time of booking will result in you not being able to undertake any treatments that may have possible contra-indications and no alternative treatments will be offered. In some cases where Botanic Shed feels that un-disclosed health issues before arrival are too severe we reserve the right to ask the client to leave and a 50% refund of the total paid will be refunded.
In the event that a guest fails to inform Botanic Shed of any pre-existing medical conditions or regular medication you are taking either at the time of booking, or in the Confidential Health Questionnaire upon arrival, Botanic Shed cannot be held responsible for any health issues/complications that arise from possible contra-indications.
Unfortunately, we will not accept pregnant women on any Botanic Shed programme.
Alcohol and Illegal Substances
Any guest that appears to be under the influence of alcohol or illegal substances upon arrival, or at any time during their stay, will be asked to leave with immediate effect and no refunds will be offered.
Damages & Losses
On our residential retreats, in all of our rooms you will find a bathrobe for use during your stay, if this is no longer in your room after you depart from the retreat, we will automatically charge you for the retail price of the robe/s.
If you damage your room or any of the property within your room the cost of repairing / replacing / re-decorating you will automatically be invoiced. Hair dye, bleach or tanning products must not be used under any circumstances and any colouring found on Tiling, Carpets, Linens or any other fittings will be charged for. Any spillages that result in staining on carpets, bedding or furnishings will be charged for. Where possible, Botanic Shed will attempt to get the staining removed, however if this is deemed impossible by our cleaning contractors, the guest will be liable for the costs incurred by Botanic Shed in replacing the item like for like. Breakages, Damage, Spillages/Stains discovered after check-out will be notified in writing and charged to the guest.
Any guest found to be smoking in the accommodation, will be liable in terms with current legislation to pay a £200.00 fine. On top of this, a charge of £100.00 will be incurred for the cost of deep cleaning the area where the guest was smoking. If a guest is found to have been smoking in any bedroom/cottage the guest will also be charged £100.00 per day for any time that the bedroom is unable to be used.
Inappropriate Behaviour and Conduct
Any guest found to be:
Smoking anywhere within the retreat buildings (please also read Breakages, Damages and Spillage)
Consuming or concealing food or alcohol in their bedroom
Taking or smoking illegal substances
Actively ignoring safety/health guidelines
Abusing or Misusing of any property of Botanic Shed or that of the retreat locations
Will be asked to leave with immediate effect, and no refund on package costs will be offered and all booked additional treatments/bundles will still be charged.
Comments and Complaints
If you feel unwell or are unhappy with the retreat for any reason, please inform your Retreat Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
If a guest chooses to arrive late or leave before the end of the retreat, Botanic Shed will not refund any unused nights’ accommodation and treatments cannot be re-arranged or refunded.
If your room is shared at one of our residential retreats, then Botanic Shed takes no responsibility for the actions of the person/s with whom you share the accommodation. If for whatever reason you are unhappy including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Botanic Shed cannot be held responsible. If an altercation arises then there may not be any other rooms/cottages/lodges available to move you.
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible, for example, if a therapist becomes unwell, it is likely that it will be too short notice to find another therapist or facilitator, and workshops or treatments may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities, although we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the Botanic Shed team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
Botanic Shed Will Not Accept Liability For:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Please check that your holiday insurance policy covers these and other contingencies.
Botanic Shed Loyalty Reward
Everyone who books and comes to Botanic Shed residential retreat will benefit from our offer of 10% off your next Botanic Shed retreat.
The discount does not apply to any extras such as treatments or optional extras.
This discount is not in conjunction with any other offer.
In order to qualify, you must make the booking in your name and personally attend the retreat.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, meditation, yoga and therapy treatments. However, a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/meditation/or receiving a treatment.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the retreat and all the activities, which may include (depending on retreat location) but are not limited to; yoga, pilates, qigong, walking, sauna, meditation, swimming (lake) and therapy treatments such as massage, Reflexology, Reiki, Sound Therapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and Botanic Shed is not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfers.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity/receiving treatment or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; epilepsy; angina.
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and conditions you are doing so on behalf of yourself and any other parties included in your booking.
Botanic Shed Membership Terms & Conditions
I understand that I am electronically signing my order & agreeing to the Billing Terms and Conditions
A reference to “we” or “us” or “our”” is a reference to Foley Holdings Ltd (trading as Botanic Shed) incorporated and registered in England and Wales with company number 13006814 whose registered office is at Old Farmhouse, Weald Street, Bampton, OX18 2HW. A reference to the “Member” is a reference to you.
The parties wish to establish a business relationship other than that of employer and employee, or of employer and worker, with the intention of controlling their own actions, decisions and business affairs.
IT IS HEREBY AGREED
The following definitions and rules of interpretation apply in this Membership Agreement.
the property related business carried on by the Member and / or us as the case may be.
“Club” Botanic Shed.
“Commencement Date” the date on which we confirm to the Member in writing that we have accepted the Member’s request to become a Member.
"Fee" the applicable fee for the Membership as set out at on the Website and as varied from time to time.
“Botanic Shed” the services offered by us as part of the Membership as outlined in Schedule 1.
“Membership” your enrolment to the Club for the Membership Period.
“Membership Application” the application form found on the Website.
"Membership Fee Payment Date" the Commencement Date and the same date of each subsequent month (or nearest preceding working day), prior to the month of membership being paid for.
"Membership Period" the period starting on the Commencement Date until the Membership is terminated in accordance with clause 7.
"VAT" value added tax chargeable under the Value Added Tax Act 1994 and any similar replacement tax and any similar additional tax.
1.2 Clause, Schedule and paragraph headings shall not affect the interpretation of this Membership agreement.
1.3 Unless the context otherwise requires, words in the singular shall include the plural and, in the plural shall include the singular.
1.4 Any obligation on a party not to do something includes an obligation not to allow that thing to be done and an obligation to use reasonable endeavours to prevent that thing being done by another person.
1.5 References to clauses and Schedules are to the clauses and Schedules of this Membership agreement and references to paragraphs are to paragraphs of the relevant Schedule.
1.6 A working day is any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in England.
1.7 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision.
1.8 A reference to writing or written includes e-mail.
1.9 The Schedules form part of this Membership and shall have effect as if set out in full in the body of this Membership. Any reference to this Membership includes the Schedules.
1.10 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.11 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
1.12 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or terms preceding those terms.
2.1 Subject to the terms of this agreement, and in consideration of payment of the Fee, we permit the Member during the Membership Period to use the Botanic Shed for the purpose of carrying out the Member's Business.
2.2 The Member shall complete the Membership Application and shall ensure that the information provided in the Membership Application is complete and accurate.
2.3 The Membership Application shall only be accepted when we send the Member written acceptance of such Membership Application.
2.4 The Membership shall continue for the Membership Period.
3.1 Nothing in this Membership shall render the Member an employee, worker, agent or partner of us and the Member shall not hold itself out as such.
4. Fees, Registration and Payment
4.1 To register or purchase from the Botanic Shed online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
4.2 The Member shall pay to us the Fee during the Membership Period.
4.2.1 All Credit Cards will be processed in British Pounds Stirling at the time of payment. Botanic Shed is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.
4.3 The Fee must be paid to us monthly on the Membership Fee Payment Date.
4.4 All sums payable under this Membership are exclusive of VAT or any relevant taxes, for which the Member shall be responsible.
4.5 Any increase to the Fee will be confirmed to the affected Members in writing prior to such increase taking effect.
4.6 If we are unable to collect the direct debit Fee on the due date, the Member shall immediately pay us the applicable fee for that month. If the Member does not do this, the Member accepts that we will resubmit the request for the payment due to us and the Member may be charged by its bank for the resubmission request. We will not accept any liability or responsibility for any bank charges the Member accrue as a result of this happening. Should the Member fail to pay within the month the payment is due the Membership might be suspended or terminated as decided entirely at our discretion.
4.7 The Member shall promptly notify us of any change in its address or of its bankers or direct debit instructions.
4.8 If a Member chooses not to use any of the Botanic Shed services, we will not refund you any Fees. The Fee must be paid to us for the duration of the Membership Period regardless of whether the Member uses the Botanic Shed services.
4.9 If the Member fails to make any payment due to us under this agreement by the due date for payment, then, without limiting our remedies under this agreement, the Member shall pay interest on the overdue amount at the rate of 4% per annum above Bank of England's base rate. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Member shall pay the interest together with the overdue amount. The Member shall also be liable for any fees incurred by us as a result of late payments, including but not limited to, chasing late payments.
5. Member's obligations
5.1 The Member agrees and undertakes:
5.1.1 to uphold the spirit of the Club, its ethos and values;
5.1.2 to promptly, upon request, provide a full response to any queries that we may request from time to time to enable us to properly measure activity and performance of our operations;
5.1.3 to remain courteous to other members of the Club;
5.1.4 not to use “Botanic Shed”, or any such other name in connection with the Member’s Business;
5.1.5 in relation to the Membership and / or Club, not to do or permit to be done anything which is illegal or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to us, our employees, clients, other members of the Club;
5.1.6 to not, at any time either during the Membership Period or following termination, do or say anything which may be harmful to the reputation of the Club and / or us;
5.1.7 to indemnify us and keep us indemnified against all losses, claims, demands, actions, proceedings, damages, costs, expenses or other liability in any way arising from:
(a) any breach of the Member's undertakings, warranties or obligations contained in this Membership agreement; and/or
(b) the acts or omissions of the Member, or any person under the Member's control.
6. Further rights and undertakings
6.1 Neither party shall have, nor represent that they have, any authority to bind the other in any way, and neither party accepts liability for the other.
6.2 The Member acknowledges and accepts that:
6.2.1 any information provided by us are views and opinions of us only and does not constitute medical advice.
7.1 This Membership shall commence on the Commencement Date and shall continue unless terminated in accordance with this clause 7.
7.2 Either party may terminate this agreement by giving 1 months’ prior written notice to the other.
7.3 Without affecting any other right or remedy available to us, we may terminate this agreement with immediate effect by giving written notice to the Member if:
7.3.1 the Member fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 7 days after being notified in writing to make such payment;
7.3.2 the Member commits a material breach of any other term of this agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 7 days after being notified in writing to do so;
7.3.3 we receive a complaint about the Member from another member of the Club or otherwise, that we shall consider to be of material importance;
7.3.4 we consider the actions of the Member to be potentially damaging to our brand;
7.3.5 we consider there has been failure by the Member to support and uphold the spirit of the Club and its values; or
7.3.6 we consider it appropriate to do so.
7.4 Any provision of this agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this agreement shall remain in full force and effect.
7.5 Termination or expiry of this agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination or expiry
7.6 Botanic Shed offers a no-obligation 30-day money back guarantee, trial period which starts on the sooner of (i) the Service commencement date; or (ii) date payment is received and shall continue for a period of thirty (30) calendar days ("Trial Period”). During this Trial Period, Customer may try out the service (excluding retreats and garden visits) without any obligation. Customer must terminate the Agreement prior to the expiration of the Trial Period in order to receive a full refund. Notwithstanding the foregoing, charges accrued for International Calls, Directory Assistance, and any other services not specifically included shall not be refunded.
7.7 Minimum Term. At the completion of an initial membership period of three (3) months, either party may terminate this Agreement upon thirty-(30) days written notice to the other party. If either party does not execute this option, this Agreement shall remain in full force and effect.
8. Limitation of our liability
8.1 Subject to clause 8.2:
8.1.1 we are not liable for: any loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill, indirect or consequential loss, costs or expenses incurred by Member; or for your state of health
8.1.2 our total liability to you under this Membership agreement shall not exceed the aggregate amount received by us in accordance with this Membership agreement, in the 12 months immediately prior to such claim.
8.2 Nothing in clause 8.1 shall limit or exclude our liability for:
8.2.1 death or personal injury or damage to property caused by negligence on the part of us or our employees; or
8.2.2 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
8.3 We will not incur any liability whatsoever for any partial or non-performance of any obligations under this Membership agreement by reason of any cause beyond our reasonable control including but not limited to any communications, systems or computer failure, market default, suspension, failure or closure, or the imposition or change (including a change of interpretation) of any law or governmental or regulatory requirement, pandemic, epidemic, act of God, and we shall not be held liable for any loss that may occur as a result of any such factor provided we have taken reasonable steps to mitigate the effects of any such factor.
8.4 Notwithstanding any other provision of this Membership agreement, any information provided to you in accordance with this Membership shall not be considered advice whether legal or financial or otherwise. Any information provided in accordance with this Membership shall be opinion only and the Member is unable to place reliance on such opinion.
8.5 This clause 8 shall survive termination of the Membership agreement.
9.1 All sums payable by the Member are exclusive of any VAT that may be chargeable. The Member shall pay VAT in respect of all taxable supplies made to it in connection with this Membership on the due date for making any payment or, if earlier, the date on which that supply is made for VAT purposes.
9.2 Every obligation on the Member, under or in connection with this Membership, to pay us or any other person any sum by way of a refund or indemnity, shall include an obligation to pay an amount equal to any VAT incurred on that sum by us or any other person, except to the extent that we or any other person obtains credit for such VAT under the Value Added Tax Act 1994 or any other subsequent relevant legislation that may be introduced.
10.1 The Member undertakes that it shall not at any time during the Membership Period and for a period of two years after termination of the Membership, disclose to any person any confidential information concerning our business, affairs, customers, clients or suppliers or any confidential information that it received as a result of being a member of the Club including but not limited to, trade secrets.
11. Third party rights
A person who is not a party to this Membership shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Membership.
12.1 If any provision or part-provision of the Membership agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision of the Membership agreement is deemed deleted under this clause, the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
13. Entire agreement
13.1 This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous discussions, correspondence, negotiations, drafts, agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to their subject matter.
14.1 Any notice or other communication given to a party under or in connection with this Agreement shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address (including e-mail address) as that party may have specified to the other party in writing in accordance with this clause, and shall (where applicable) be delivered personally, sent by pre-paid first class post or other next working day delivery service or commercial courier.
14.2 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
15. Governing law
This Membership and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Membership or its subject matter or formation (including non-contractual disputes or claims).
Schedule 1 Botanic Shed
The service that we offer as part of the Membership is detailed on the website and price may be subject to change.